HAVENRY Return & Refund Policy

Return & Refund Policy

At HAVENRY, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Satisfaction Guarantee

We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must be:

• In its original condition

• Unused or gently used

• Returned with all original packaging and accessories

How to Start a Return

To initiate a return, please contact our customer support team with your order number and the reason for your return.

Once your request is approved, we'll provide you with return instructions.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue.

We'll work quickly to provide a replacement or refund at no additional cost.

Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has shipped, it can no longer be canceled.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for products that have been heavily used, intentionally damaged, or altered after delivery.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Lost Packages

HAVENRY is not responsible for packages lost due to incorrect shipping information provided at checkout. Please verify your shipping address before placing your order.

Contact Us

If you have any questions regarding your return or refund, please contact our support team. We're committed to providing a smooth and worry-free shopping experience.

Thank you for choosing HAVENRY.

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